Frequently Asked Questions
Find answers to common questions about ForePlay Indoor Golf
What is the cancellation policy for reservations?
Cancellations, changes, or refunds within 24 hours of the booking time are prohibited. Only store credit will be issued once the booking has been confirmed. Please refer to our Terms and Conditions for more info.
I didn't get my access link email, how do I get into the facility?
The access link email is sent directly after a successful booking confirmation. If it is not in the email inbox that you registered with on the booking site, please check your spam / junk mail. The access link button works when you're beside the front door, and 15 minutes before your chosen booking time.
How many people can use the simulator at the same time?
Our simulator bays accommodates up to 6 players. Please inquire about group bookings and availability. If you have any other questions or need further information, please feel free to reach out to our customer support team.
Can I extend or shorten my session?
Extension of your golf session is possible depending on availability. Please create a new session on the booking site. The projector will automatically shut off at the end of your booking otherwise. Unfortunately partial refunds are not permitted for shortened sessions.
Do I need to book in advance?
We recommend booking ahead, especially during peak hours and weekends, to ensure bay availability.
Can I bring food and drinks?
We provide free water and soft drinks, guests are welcome to bring their own food provided it is cleaned at the end of your session.
Still Have Questions?
Our team is here to help! Reach out to us anytime.